This endpoint is disabled by default for each business. Reach out tosupport@dreamship.com to activate this endpoint.

Tickets can be created manually on the Dreamship Order Page, but businesses integrating Dreamship into their own platform can create tickets for line items through the API.

A successful ticket create will return the normal Order Data response which contains the line_item_ticket data. If you want to receive webhooks whenever a a ticket is opened and closed you can subscribe to the line-ticket-opened and line-ticket-closed webhook subscriptions.

This endpoint will not allow you to create a ticket unless the following conditions are met.

Order status is in ['partially_fulfilled', 'fulfilled', 'cancelled'].
Line item does not already have a ticket.
If reason is in ['wrong_item', 'damaged_item', 'missing_item', 'quality_issue', 'warranty'] there must be attachment files.
If reason is warranty the requested_action must be refund.
If reason is in ['warranty', 'missing_item', 'other'] the secondary_reason must be other.
If reason is quality_issue the secondary_reason must be in ['faded_colors', 'ink_issue', 'print_came_off_after_wash', 'print_misalignment', 'scratched_print', 'other'].
If reason is wrong_item the secondary_reason must be in ['wrong_color', 'wrong_size', 'wrong_style', 'other'].
If reason is damaged_item the secondary_reason must be in ['broken_item', 'scratched_print', 'hole_in_item', 'print_came_off_after_wash', 'other']
If reason is delivery_issue the secondary_reason must be in ['outdated_tracking', 'lost_in_transit', 'returned_to_sender', 'international_customs_issue', 'late_express_delivery', 'other'].